Solutions / Knowledge management
One home for what your company knows.
Every answer your company has already approved lives in one place, with the name of the person who approved it and the date.
The problem
You already answered this.
“The product only works if the knowledge stays current after the launch party ends.”
Somebody wrote the answer last quarter. It sits in a shared drive, or a chat thread, or the memory of the person who left in March.
So the question comes back. Someone answers it again, a little differently, and now you have two answers.
Nobody notices until a client, an auditor, or a new hire asks which one is right.
What it does
Work goes in. Answers come out.
Documents, tickets, and threads arrive from the tools your teams already use. AI drafts an entry from each one, and a person approves it.
Approved
318
In review
41
Flagged stale
27
- Approved
Which retention period applies to client trade communications?
D. Whitfield · approved 3 days ago
- Approved
Which approvals are required for a retention exception?
M. Alvarez · approved last week
- In review
How long are supervisory review records kept?
J. Park · in review
- Stale
Which regions are approved for data residency?
unassigned · source changed
One entry moving through eight steps, from draft to approved to live, with the approval step marked as the one a person performs
How it works
Four things it does daily.
Capture
It reads the work
AI watches the systems where answers already get written, and drafts an entry from each one.
Approve
A person signs it
Nothing goes live without a name on it. The name, the date, and the source are stored with the entry.
Refresh
It flags what went stale
Change a source document and every entry that leans on it is queued for a fresh look.
Report
It shows you the gaps
Questions nobody has answered become a ranked list, each with an owner and a date to answer by.
In practice
Twelve answers, one quarter.
What a review looks like for the person who has to do it.
One of your experts owns twelve approved answers. All twelve come up for review in their busiest quarter.
They get one list, not twelve emails. Each item shows how often that answer was used and what else depends on it.
They approve nine, edit two, and hand one to the colleague who owns it now. They do it in the chat tool they already have open.
Every answer that leaned on the two they edited is queued the same day.
Common questions
What teams ask first.
Is this a cleanup project?
No. You do not stop work to reorganize anything. Entries are drafted from work your teams are already doing, and your people approve a few each week.
Who approves an entry?
A named person you choose, usually the one who owns that subject. The name, the date, and the source travel with every answer built on that entry.
What happens when two answers disagree?
They are held apart and sent to a person to settle. They are never merged into one confident answer that nobody approved.
What happens when the person who approved an answer leaves?
The entry still shows who approved it and when, and it appears on the report of entries whose owner has gone. Ownership moves without the answer disappearing.
Knowledge governed. Intelligence everywhere.
See it on your own content, in your own environment.