Solutions / Search and answers
One answer, not a list of files.
Ask a question in the tool you already use. You get the approved answer, and the name of the person who approved it.
The problem
Fast is not the problem.
“I need the answer fast, but I also need to know I am allowed to say it.”
Your agent has four tabs open: old tickets, a wiki, a shared drive, and a chat thread from last year.
They find something quickly. The rest of the morning goes on working out whether it is current, and whether it can be sent to a customer.
So they escalate. The question goes to product, then legal, then security, and the customer waits.
What it does
Search returns files. This answers.
Ask in plain words and get the entry that answers the question, with a link back to where it came from and the name on it.
Cognatum governs the entry
source · version · approver · permissions
Source systems on the left feeding one approved store in the middle, which serves people, applications, and AI systems on the right
How it works
What the asker gets back.
Ask
In the tools you already use
The support console, the chat client, the assistant. Nobody opens a new portal to ask a question.
Answer
One entry, not ten results
The approved answer comes back with its source, its date, and the person who approved it.
Separate
External wording, kept apart
What is cleared to send a customer and what is an internal note are two fields, never one paragraph.
Conflict
Two sources, one decision
When sources disagree they are held apart and sent to a person. They are never averaged into one confident wrong answer.
In practice
Is this available to them?
One support question, in a market with rules attached.
A customer in a regulated market asks whether a feature is available to them.
The agent asks in the support console and gets the approved answer, in the wording that is cleared to send outside.
The internal caveat sits beside it and is marked internal, so the agent knows the limit without pasting it into the reply.
Where the answer depends on the contract or the country, the assistant asks for that detail instead of guessing.
Common questions
What teams ask first.
How is this different from enterprise search?
Search points at a file wherever it happens to sit. It cannot version that file, approve it, or say who stood behind it. This stores the approved answer itself, so those three things belong to the answer.
Can an agent see something they should not?
No. What comes back is decided by the asker's clearance. Two people can ask the same question and get different answers, or none.
Does it work for employees as well as support?
Yes. The same entries answer an HR policy question and a customer question. What differs is who is allowed to see which entry.
What if there is no approved answer?
You are told there is none. The question is recorded and ranked, so the gap gets closed rather than guessed at.
Knowledge governed. Intelligence everywhere.
See it on your own content, in your own environment.